Do you have an alert system that will show you when server goes down and content is not rendering?
Yes! Our technical team are alerted if the service were to fail in some way.
What happens when if see an error?
In the rare event that you see an error, please alert us at retailsupport@flixmedia.eu and we will address the matter urgently and notify you of our progress. In the rare event of an error, our first priority will be to remove the offending content whilst we address this situation.
What if Flixmedia does not have content for a particular page\product\MPN\EAN?
Nothing ! Your page calls our servers and if we have no content, nothing happens. If you feel we should have content for a certain brand or product, please feel free to get in touch and alert us to the gap in our database.
What if there is a jquery conflict? How do we check?
Flixmedia uses different jQuery namespace (FlixjQ) so there should be no conflicts. We also do realtime monitoring of JavaScript errors thrown on our retailer partner pages so we’re able to react and fix quickly any potential javascript errors.
What if I moved from http:// to https:// and still face issues with content not appearing?
It could be browser restricting issues, you need to provide Flixmedia with a product page example and Flixmedia will help you.
How can I integrate your code on mobile if my site is not responsive?
The integration method will be the same. Our responsive templates are designed to fit our retailer partner’s site layout 100% but additional customization may be needed on occasion.
Will the Flixmedia content affect my Site speed?
No. The content is loading asynchronously, only the initial JavaScript code is triggered directly depending upon how you integrate the code on the master template page. You can add the initial JavaScript code to work asynchronously by using async=true.
<script>
var s = document.createElement("script");
s.type = "text/javascript";
s.src="//media.flixfacts.com/js/loader.js";
s.async=true;
s.setAttribute("data-flix-distributor",{distributor_id}) ;
s.setAttribute("data-flix-language","{language_code}") ;
s.setAttribute("data-flix-brand","{brand_name}") ;
s.setAttribute("data-flix-mpn","{mpn}") ;
s.setAttribute("data-flix-ean","{ean}") ;
s.setAttribute("data-flix-sku","") ;
s.setAttribute("data-flix-button","flix-minisite") ;
s.setAttribute("data-flix-inpage","flix-inpage") ;
s.setAttribute("data-flix-button-image","") ;
s.setAttribute("data-flix-fallback-language","") ;
s.setAttribute("data-flix-price","") ;
document.head.insertBefore(s, document.head.getElementsByTagName("script")[0]);
</script>
<div id="flix-minisite"></div>
<div id="flix-inpage"></div>